Returns & Exchanges

Start a Return or Exchange:

Click here to start a return or exchange using our easy-to-use self-service portal. If you have any questions, please feel free to reach out to our customer care team. We offer free UPS returns for orders including regularly priced merchandise. If your order only includes sale products marked down on-site, a flat $10 fee will be deducted from your refund. For any orders shipped from AK, HI, or FPO/APO, a flat $20 fee will be deducted from your refund.

General Product Questions

What is the calf circumference of a Bogs boot?

For women our standard calf circumference in our tall boots is 14 inches. To find the exact measurements please review the product details of each style.

Is the neoprene portion waterproof?

Yes, Bogs Neo-Tech™ is a flexible synthetic rubber which is 100% waterproof. It helps insulate as well as keep you dry.

What if I have PVC or Latex allergies?

Bogs are PVC free, but some are made with latex for stretch and comfort.

Can I wash these boots in the washing machine?

The following styles are machine washable:

Our Baby BOGS°, Baby Elliott, Baby & Kids BMOC, Kids Kicker Strap, Kids Kicker Slip On & Women's Kicker Loafer.

When washing these boots use a gentle cycle and wash with cold water. Add half the usual dose of mild detergent. Remove your BOGS° from the washing machine and allow them to dry in the sun, stuffed with paper (or something similar) to preserve their shape.

What socks would you recommend for optimal warmth?

We recommend wearing one pair of medium-weight, moisture wicking socks with your Bogs. Wool is the best. The air surrounding your feet is what keeps them warm. Bogs are designed to capture your body heat and insulate it from the outside elements. Layering socks potentially inhibits air flow within the Bogs and circulation in your feet.

How do Bogs fight foot odor?

Bogs feature DuraFresh – an all-natural bio-technology that activates to fight odor.

Do you carry wide sizes?

Select styles use our Flex Width insole system which allows you to adjust the fit to the width of your foot.

Do you carry half sizes?

Yes, in select styles.

How do you determine Bogs temperature ratings?

Temp ratings are a guideline to communicate warmth. It's important to note that each person is unique and has a different circulation that impacts warmth.

To assign the temperature rating, we use a cold box test method. This test puts stainless steel balls with wire probes down inside the boots. The boots are then put in a freezer and the temperature is reduced every 30 minutes. When the boots show more than a ten degree variance from the ambient temperature, then the boots have reached their warmth limit.

Are Bogs knock-offs at certain retailers comparable in quality?

No, Bogs knock-offs typically contain no natural rubber, which in turn leads to no insulation. This means they typically offer no warmth to the foot.

Where are Bogs manufactured?

BOGS are designed in the US and manufactured in the Dominican Republic and China.

Do BOGS have harmful chemicals?

BOGS is committed to using safer substances to protect consumers, workers, sourcing communities, and the natural environment. We carefully consider what goes into the manufacturing process of our products, and as part of this commitment we have recently adopted the AFIRM Restricted Substance List (RSL) of chemicals based on the strictest global legislations including EU REACH, the US Consumer Product Safety Improvement Act (CPSIA), as well as the restrictions in the voluntary OekoTex Standard 100. This RSL applies to all BOGS products and we are implementing it throughout our supply chain as quickly as possible.

For more details visit the AFIRM website: https://www.afirm-group.com/afirm-rsl/

Is BOGS Prop 65 compliant?

California's Proposition 65 entitles California consumers to special warnings for products that contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm if those products expose consumers to such chemicals above certain threshold levels. Some of our products may come into contact with one or more of the identified chemicals during the production process.

We work with our manufacturing partners to ensure that BOGS products are within the safe harbor levels as stated by the law. However, out of an abundance of caution and in accordance with Proposition 65, some retailers choose to issue a warning to California customers.

For more details visit this California Government website: https://www.p65warnings.ca.gov/

Affiliate

How can I become an affiliate for Bogs?

It is very quick and easy to join, there is just one step involved. Complete our online application here: JOIN FREE WITH THE ONLINE APPLICATION LINK. You will receive an instant email message confirming the receipt of your application. We will review your application as soon as we can and we will contact you within 1-2 business days. After you are accepted, you'll need to visit the platform and search for Bogs Boots to apply. For more information, please see the Affiliate Marketing Sign up Sheet.

Ordering Outside The US

Do you have retailers in other countries?

Please view our distributors page.

Do you have retailers in Canada?

Yes we have retailers in Canada - Please visit our store locater we also offer BOGS on bogsfootwear.ca.

Do you ship to Canada?

Please go to our Canadian website at www.Bogsfootwear.ca to order your Bogs boots that will be delivered to Canada.

Do you accept returned items that were shipped to Canada?

Please contact Bogs Canada at: customercare@bogsfootwear.ca or call (514)364-5444 or toll free# is 1-800-363-5762.

Contacting BOGS°

Who should I contact with questions?

Feel free to reach out to customercare@bogsfootwear.com or call us at 1-877-321-BOGS(2647). We're happy to help.

Do you have a contact email add?

To protect the privacy of those that email us, we do not save or store email address. Nor do we sell or trade email or contact information.

What happens if my (online) order is backordered?

We recommend that you try our retailers. Visit our dealer locator page, to find a store in your area.