Returns & Exchanges
RETURN POLICY
BOGS° gladly accepts returns of unworn, undamaged, or defective merchandise purchased online or by phone for full refund or exchange within 30 days of the original purchase. Footwear should be tested and tried on carpeted surfaces only. The shoes must not show any visible signs of wear and should be returned in the original packaging.
Our company is committed to utilizing sustainable packaging materials, which is why your order may have arrived shrink wrapped, rather than in a traditional cardboard box. If you need to place an exchange or return, we kindly ask that you find a larger box or plastic bag to ship your shoe box(es) back to our warehouse. Unfortunately, if our shoe boxes are simply taped shut and shipped, we end up needing to re-box the damaged shipment, lessening the efficacy of our sustainability efforts. We appreciate your help!
BOGS° offers FREE UPS returns on all regularly priced merchandise (excludes products purchased from the clearance category that are marked down on-site and any orders shipping from Alaska, Hawaii, or Puerto Rico).
If your order does not qualify for free returns, you are responsible for shipping your merchandise to our returns department. For your protection, we recommend obtaining a tracking number and/or insurance from the Post Office, UPS, or whatever means you choose to return your merchandise.
Return to the address below:
Weyco Group, Inc.
Dock 24
Attention Internet Sales
333 W Estabrook Blvd
Glendale, WI 53212
Fill out your return or exchange form here.
You will need Adobe® Acrobat® Reader to view PDF documents. Download a free copy from the Adobe Web site.
If you qualify for a free UPS return shipping label go to https://www.bogsfootwear.com/shop/returns.html.
REFUNDS
Refunds will be made in the form of the original payment. Funds will be returned to your credit card, PayPal, Amazon Pay or AfterPay account (upon receipt of the items) for its original purchase price. Shipping charges are not refundable. Please allow 8-10 business days.
If you meet the return policy requirements, you will then be credited the purchase price of the shoes. You will receive an email to confirm your refund. Shipping charges are non-refundable.
EXCHANGE POLICY
Please clearly indicate the size, style, and color of the merchandise that you would prefer by filling out the required paperwork. Print and include the paperwork with your return. We will provide FREE outbound shipping for the new item.
Fill out your return or exchange form here.
You will need Adobe® Acrobat® Reader to view PDF documents. Download a free copy from the Adobe Web site.
If you qualify for a free UPS return shipping label go to https://www.bogsfootwear.com/shop/returns.html.
GIFTS
Requests to exchange merchandise received as a gift will be granted, provided the item to be exchanged is in stock and of the same value. You may also request store credit.
CONTACT US
If further assistance is needed or if you have questions please contact our customer service department by phone at 1-877-321-BOGS (2647) or by email at customercare@bogsfootwear.com.