Waterproof Boots & Shoes for Men, Women & Kids - Bogs

FAQ

General Product Questions

Is the neoprene portion waterproof?

Yes, Bogs Neo-Tech™ is a flexible synthetic rubber which is 100% waterproof. It helps insulate as well as keep you dry.

What if I have PVC or Latex allergies?

Bogs are PVC free, but some are made with latex for stretch and comfort.

Are any of your boots vegan?

Most of our boots are vegan, however there are some boots that are made with leather. Please look at the details of the boot you are interested in to find out the materials used.

Can I wash these boots in the washing machine?

Only Baby Bogs Classics and Summits, can be cleaned in the washing machine. If you do machine wash them, then allow them to air dry.

What socks would you recommend for optimal warmth?

We recommend wearing one pair of medium-weight, moisture wicking socks with your Bogs. Wool is the best. The air surrounding your feet is what keeps them warm. Bogs are designed to capture your body heat and insulate it from the outside elements. Layering socks potentially inhibits air flow within the Bogs and circulation in your feet.

How do Bogs fight foot odor?

Bogs feature DuraFresh – an all-natural, organic bio-technology that activates to fight odor.

Do you carry wide sizes?

At this time, Bogs does not offer wide sizes.

Do you carry half sizes?

Starting in Fall 2014 we will carry half sizes in select styles.

How do you determine Bogs temperature ratings?

Temp ratings are a guideline to communicate warmth. It’s important to note that each person is unique and has a different circulation that impacts warmth.

To assign the temperature rating, we use a cold box test method. This test puts stainless steel balls with wire probes down inside the boots. The boots are then put in a freezer and the temperature is reduced every 30 minutes. When the boots show more than a ten degree variance from the ambient temperature, then the boots have reached their warmth limit.

Are Bogs knock-offs at certain retailers comparable in quality?

No, Bogs knock-offs typically contain no natural rubber, which in turn leads to no insulation. This means they typically offer no warmth to the foot.

WHAT ARE BOGS MADE OF

Which materials does Bogs use to make their boots?

Natural, high quality vulcanized rubber that's durable. Bogs are insulated with Neo-Tech™ a four-way stretch inner bootie for added comfort and warmth. The Classics are constructed with a waterproof upper made out of this same material which is 100% waterproof - all the way to the top, just below the handle. Bogs are comfort rated from temperate to sub-zero temperatures, depending on the style and level of insulation. To learn more, visit http://www.bogsfootwear.com/shop/technology.html

Will the coating on the sole wash off?

The coating on Bogs soles was added to protect the rubber. It will wear off right away on any rough surface like asphalt or just a few times worn outdoors.

Wearing your Bogs

Is the footwear intended for summer, fall or winter?

Bogs can be worn from one season to the next. There are varying levels of insulation, but generally they can be worn from temperate to sub-zero conditions, introducing new technology that helps wick away moisture for added comfort.

The taller style boots such as the Classic Highs are generally more comfortable from September to May. These are insulated with 7mm of Neo-Tech™ and lined with Max-Wick, a wicking fabric designed to rapidly move moisture leaving you feeling dry and comfortable. Some of our other styles feature light-weight insulation, so you're going to be comfortable year-round.

Any Bogs boots without a temperature rating are not meant to be extreme cold weather boots. You could wear these styles inside all day or outside on a chilly rainy day but they are not meant to be worn in any extreme cold weather.

What is the calf circumference of a Bogs boot?

The circumference in the calf on our Classic women's boots is 14 inches. The boots are constructed with four-way stretch Neo-Tech, accommodating a larger calf than standard rubber boots. For even more calf room, we recommend the mid height boots or lower profile shoes. To find exact measurement, review the product details.

How thick is the Neo-Tech lining?

Bogs Neo-Tech™ insulation is designed to keep your feet warm and comfortable. For more temperate conditions we offer a lighter weight alternative with 2mm of Neo-Tech and 2mm of Airmesh and for colder conditions, we offer 7mm of Neo-Tech lining that's comfort rated to -40F below. The four-way stretch SCUBA-like material is 100% waterproof and is designed to add extra cushioning and protection from the elements.

Bogs Shipping Policy

When will my order ship?

Orders will usually ship from our distribution center within 3-5 business days. Orders placed on Friday, Saturday, Sunday and Holidays are not processed until the following business day.

An automated e-mail will be sent when your order is shipped and your funds are captured. If we do not have a product in stock, you will receive an email with any backorder or cancellation information.

What is free shipping?

FREE Standard shipping on all regular priced orders shipping within Continental United States (Excludes Sale Priced Items**), orders will ship Standard (Ground), via UPS or UPS SurePost. Actual shipping time is 3-8 business days. UPS does not deliver to Post Office Boxes. Saturday delivery is not available.
* We will not accept orders shipping to forwarding companies.
** All sale merchandise will be charged $8.00 freight.

Military addresses will be shipped free the following business day via United States Postal Service with a signature delivery confirmation.

Any orders shipping to Alaska, Hawaii or Puerto Rico, will be $22.00.

Do you offer expedited shipping?

$16.00 UPS 2nd Day Delivery 2nd Day shipping via UPS 2 business day service is available within the Continental United States, for orders placed on business days before 11:30 am C.S.T. Orders placed past 11:30am will be shipped the following business day. Orders placed on any National Holiday will be shipped the next business day. We do not deliver on Saturdays. 2nd Day is NOT available to Alaska, Hawaii, Puerto Rico and Military Addresses.

$25.00 UPS Next Day Delivery Next Day shipping via UPS next business day is available within the Continental United States, for orders placed on business days before 11:30 am C.S.T. Orders placed past 11:30 am will be shipped the following business day. Orders placed on any National Holiday will be shipped the next business day. We do not deliver on Saturdays. Next day service is NOT available to Alaska, Hawaii, Puerto Rico and Military Addresses.

Ordering Outside The US

Do you have retailers in other countries?

Please view our distributors page here.

Do you have retailers in Canada?

Yes we have retailers in Canada-Please click on our store locater list here and enter your postal code and the nearest retailers will appear.

Do you ship to Canada?

Please go to our Canadian website at www.Bogsfootwear.ca to order your Bogs boots that will be delivered to Canada.

Do you accept returned items that were shipped to Canada?

Please contact Bogs Canada at: customercare@bogsfootwear.ca or call (514)364-5444 or toll free# is 1-800-363-5762.

Contacting Bogs

Do you have a contact email add?

To protect the privacy of those that email us, we do not save or store email address. Nor do we sell or trade email or contact information.

Where are Bogs manufactured?

Bogs are manufactured in China, due to lack of resources here in the States. We hope in the future to produce our inventory stateside. We have close long term relationship with the company that we work with in China. It is family owned and employees are treated fairly.

What happens if my (online) order is backordered?

We recommend that you try our retailers.  Links to our online vendors can be found on the dealer locator, located at http://www.bogsfootwear.com/storeLocator.html, will help you find a store in your area.

Do you have a catalog for mail orders?

We would be more than happy to send you a catalog. However we do not list retail prices in the catalog. Email customerservice@bogsfootwear.com for details.

Returns and Exchanges

What is your return policy?

Bogs offers 100% satisfaction guaranteed. The only items we will not take returns on, are those items purchased at a closeout price. If you ordered an item that was on closeout, we cannot give you a refund, but would be more than happy to help you with an exchange. If you need to return a pair of Bogs please contact us with replacement style, size, shipping address and photo.

How do I return my Bogs internet order for a refund or exchange?

To prepare your prepaid UPS label to return your unworn regularly priced Bogs footwear please click the following link: http://www.bogsfootwear.com/shop/returns.html

Do you accept PayPal?

Yes we do.

Do you offer gift certificates?

Yes, we offer gift certificates on bogsfootwear.com.

What if I want to cancel my order?

You may cancel your order, as long as it has not entered the shipping process. Sign in to your account. Select your order and click the Cancel icon.

Privacy Policy, Terms of Use

What is your Privacy Policy?

Bogs is concerned about privacy on the Web. As such, we have created this Privacy Policy to let you know how Bogs assembles and safeguards your information related to this Site. This Privacy Policy works in conjunction with the Terms and Conditions of Use, but does not modify or supercede it.

1. Bogs's Collection and Use of Your Information

A. Personal Information.

1) Logging On. Like most Internet sites, Bogs uses your IP address to help diagnose problems with our server and to administer this Site. Your IP address is also used to gather broad, demographic information. This information is for internal use only and will not be disseminated to advertisers. However, name and specific registrant information is not linked to broad demographic data.

2) Submitted Information. At the end of the Site, Bogs asks you to provide it with personal information regarding your visit to the Site as well as any information regarding your interest and/or desire to purchase the products. In addition, Bogs may use the contact information to send you information about Bogs and the products that it has to offer. Generally, Bogs may collect the demographic and profile data for internal use only to tailor your experience at our Site, showing you material that Bogs think you might be interested in, and displaying the material according to your preferences.

3) Purchases. When you make an online purchase, the information you provide allows Bogs to process and fill your order, and to notify you of your order status. To complete the order, Bogs will need to know your credit card brand, credit card number and expiration date. Once an online order has been confirmed, credit card information is not reused. When you provide any part of the requested information, you certify that any information that you provide, including without limitation, any information related to identification, billing and marketing, is truthful, accurate, complete and updated. As more fully described in Paragraph 4, your browser communicates with a secure server and all information you submit is encrypted, keeping it private. This technology makes it safer to transmit your credit card information over the Internet. Only authorized Bogs employees have access to stored information. Bogs safeguards information according to established security standards and procedures, and Bogs continually assesses new technology for protecting information. Bogs employees are trained to understand and comply with these information safeguards. For more information regarding security, see Paragraph 4.

B. Cookies. "Cookies" are pieces of data sent from a Web server to a Web browser that enable a Web server to identify users that visit a site hosted by that server. Bogs may use Cookies in order to identify you to this Site so that Bogs can provide more customized information and services to you. In addition, this Site may contain advertisements that may contain Cookies. To disable the use of Cookies by your browser, review your browser's preferences and options.

C. Other Information. You may choose to send Bogs a question via e-mail, register for a special service or otherwise communicate with Bogs. Bogs uses such information to communicate with you and to enhance this Site to better meet your needs.

2. Aggregate Data. Bogs may: (a) extract information that does not identify you specifically, commonly referred to as Aggregate Data, from the personal information, Cookies or other information collected on this Site; and (b) use such Aggregate Data for internal and/or commercial purposes. You hereby grant Bogs and its agents and third party licensors an unrestricted, exclusive, perpetual and no cost right to develop, relicense, sell, analyze, use and exploit such Aggregate Data in accordance with the guidelines set forth in this Privacy Policy.

3. Right to Opt Out. You may choose whether to receive direct marketing communications relating to Bogs. If you do not want to receive such information, you should contact Bogs, in accordance with Paragraph 6, and request to "opt out." Upon receipt and processing of an opt out request, Bogs will not include you in any future marketing communications.

4. Security; No Liability. Bogs and its third party licensors have implemented security measures to help protect against the risk of loss, misuse and alteration of any information under Bogs's control. Specifically, Bogs uses the industry standard secure socket encryption protocol to safeguard the security of your transactions. When making a purchase or entering personal information, SSL technology encrypts your information in an effort to prevent others from obtaining it. Nevertheless, such security measures may not prevent all loss, misuse or alteration of information on this Site, and Bogs is not responsible for any damages or liabilities relating to any such security failures. Furthermore, this Site may contain links to other sites. Bogs is not responsible for nor can Bogs ensure the privacy practices or content of such other sites.

5. Modification of Privacy Policy. Bogs may change this Privacy Policy at any time by posting the changed or amended Privacy Policy on the Site. Your continued viewing of or use of this Site following the posting of any changes to this Privacy Policy will signify your assent to any such changes or amendments.

6. How to Contact Bogs. You may contact Bogs with questions or comments regarding this Privacy Policy and this Site at customer.service@bogsfootwear.com.

What are your Terms of Use?

INTRODUCTION

Welcome to the web site ("Site") for Bogs ("Bogs").

We are extremely appreciative that you have made the Bogs Site your site for shoes. Please feel free to use and enjoy this Site and the services, including the viewing and purchasing of our shoes and related products ("Services"), which we offer. We would like you to know that by accessing, browsing and/or using this Site, you acknowledge that you have read, understood and agreed to be bound by these Terms and conditions of use ("Terms"), including the Privacy Policy, and to comply with all applicable U.S. laws and regulations. You also agree not to in any way alter or tamper with the software on or the operations of this Site or in any way compromise the security of the Site or Bogs's Services. In addition, you hereby represent and certify that you are at least 18 years of age. If you do not or cannot agree to the Terms, please do not use the Site or any of the Services offered through the Site. In addition, from time to time, Bogs may need to change or modify these Terms and, as such, Bogs reserves the right, in its sole discretion, to do so as needed. Your continued viewing of or use of the Site following the posting of any changes to the Terms will constitute your agreement to any such changes. We hope that you will find the Site and our Services useful and come back to visit us offen!

WEYCO GROUP, INC.'S INTELLECTUAL PROPERTY RIGHTS; LINKING; FRAMING

Bogs displays/offers content on the Site for you to examine. An example of some of the content included: text graphics, photographs, pictures, drawings, animation, audio, video, literature and any other material distributed by Bogs and/or in connection with this Site. Moreover, Bogs attempts to display the content in a way that will be easily accessible and useful for you, the customer. Therefore, the selection and arrangement of this content, as well as the software published on the Site, are owned by and subject to copyright and or patent protection of either The Bogs or by a third party that authorizes Bogs to make such content available to you. In addition, all the trademarks, service marks, trade names, product names, company names, domain names, patented products, and logos appearing on this Site are proprietary to Bogs or are the property of their respective owners. Also, unless approved in writing in advance by The Bogs, you agree not to: (a) provide or create a link to the Site; and (b) create any frames at any other web sites pertaining to or using any of the content located at this Site. If you do want to link to the Site, please contact the Bogs Brand Customer Service Manager at customer.service@bogsfootwear.com to seek approval.

However, if you like, you may copy the content for your personal use, but you must retain any copyright, trademark, patent and/or other proprietary notice on the copied information. Furthermore, these Terms do not give you any right to reproduce, distribute, transmit, publish or commercially exploit any information provided by Bogs without permission of the owner of the copied information.

WARRANTY DISCLAIMER

The content, products and services of Bogs are provided "as is" and without warranties of any kind, either express or implied, including, but not limited to, the implied warranties of the merchantability and fitness for a particular purpose. Bogs does not warrant that any part of this site will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or other harmful components. Bogs does not warrant or make any representations regarding the use or the use of this site in terms of its quality, correctness, accuracy, reliability, or otherwise. You should therefore verify any information btained from this site before acting on it. Applicable law may not allow the exclusion of implied warranties, so the above exclusion may not apply to you to the extent not allowed by such law. Bogs explicitly disclaims any responsibility for the accuracy, content, availability of the information, products, services or merchandise found on sites that link to or from third parties. Bogs cannot be held responsible for the materials contained on third party sites and/or related services nor does Bogs make any representations or warranties as to the security of any information you might be requested to give any third party, and you hereby irrevocably waive any claim against The Bogs with respect to such sites and services.

LIMITATION OF LIABILITY

To the furthest extent permitted by law, under no circumstances including, without limitation, The Bogs's negligence, shall Bogs be liable for any damages including, without limitation, direct, special, indirect, consequential and/or incidental damages that result from your use or inability to use this site, any of Bogs.com's content and/or any related software, even if The Bogs or an authorized Bogs representative has been advised of the possibility of such damages. Applicable law may not allow the limitations or exclusion of liability for incidental or consequential damages, so the above limitation or exclusion may not apply to you to the extent not permitted by such law. Notwithstanding anything else contained in these terms in no event shall Bogs's total liability to you for any damages, losses, claims and causes of action, whether in contract, tort, negligence or otherwise (collectively "damages") exceed the amount paid by you for the Bogs's products purchased out of which any damages may have arisen. Further, you shall indemnify, defend and hold harmless Bogs, its affiliates, subsidiaries, officers, directors, employees and agents, from and against any and all damages, claims and actions brought by you or any third party resulting from your use of this site in violation of these terms or the infringement by you of any intellectual property right of any person or entity.

GOVERNING LAW; VENUE; WAIVER; SEVERABILITY

Bogs is located in Wisconsin and, therefore, the laws of the State of Wisconsin (excluding any principles of conflicts of laws) govern your use of the Site, Services and this agreement. Any legal action or proceeding relating to your access to, or use of, this Site or Bogs's Services shall be instituted only in a State or Federal Court located in Milwaukee County, Wisconsin U.S.A. You and Bogs hereby agree to submit to the jurisdiction of, and agree that venue is proper in, these courts in any such legal action or proceeding.

Furthermore, no delay or omission by Bogs to exercise any right or any noncompliance on your part with respect to the Terms shall impair any such right or be construed to be a waiver by Bogs If any provision of the Terms is found by a court of competent jurisdiction to be invalid or unenforceable in whole or in part. Such provision shall, as to such jurisdiction, to be ineffective to the extent of such invalidly or unenforceability without in any manner affecting the validity or enforceability thereof in any other jurisdiction or the remaining provisions hereof in any jurisdiction, provided, however, if such invalid or unenforceable provisions may be modified so as to be valid and enforceable as a matter of law, such provision will be deemed to have been modified so as to be valid and enforceable to the maximum extent permitted by law.

If you can't find information here to answer your question, don't hesitate to email us: customerservice@bogsfootwear.com